Privacy Statement

Big Motive Ltd is committed to protecting your personal data and respecting your privacy rights under data protection law. As a registered entity with the Information Commissioner’s Office (ICO), we adhere to the UK’s data protection standards. This notice outlines how we collect, use, and protect your information and explains your rights concerning any data we may process.

Our Role as Data Controller and Processor

Big Motive operates as both a Data Controller and Data Processor:

• Data Controller: For personal data we collect directly to support business operations (e.g., marketing, employment).

Data Processor: For information processed on behalf of our clients, where they act as the Data Controller.

Information We Collect

As a data processor, we handle your information only with your consent. If you do not consent to data collection through our website, we will not gather or process it.

Cookies

We use cookies on our website to enhance functionality and understand visitor preferences. Cookies are small text files stored on your device, allowing efficient site operations and insights into user engagement. 

Contact Forms

By contacting us through the website’s contact form, you consent to our use of the information provided, which may include your name, email address, occupation, organisation, and message content.

Third-Party Services

Big Motive utilises third-party cloud services to help manage our website and internal processes:

• DigitalOcean: Hosts our website and collects anonymous visitor data.
• WordPress: Tracks visitor activity data (e.g., page views) to monitor and improve site usability.

Both providers comply with GDPR standards. For third-party services outside the European Economic Area (EEA), we ensure GDPR compliance through Data Processing Agreements (DPAs) and terminate contracts where standards are not met.

Use of Personal Information

If you consent, we may use collected information to:

• Share communications relevant to your interests
• Gather feedback on our services
• Compile statistics to improve website usability and accessibility

We may share information with trusted third-party providers (e.g., trainers, event venues) to deliver services. Only necessary data is disclosed, and contracts are used to secure your information.

Big Motive will never sell or rent your personal information or share it for marketing without your consent.

Data Retention and Disposal

Personal data is retained only as long as necessary for its purpose and in compliance with legal obligations. Upon contract completion, we will delete or return client data as per the client’s instruction.

Embedded Content from Other Websites

Our website may feature embedded content (e.g., videos, images, articles) from other sites. This content behaves as if you have visited the originating site, which may collect data about you, use cookies, or track interactions independently.

 

Data Security

Big Motive takes data security seriously, implementing robust organisational, physical, and technical measures to protect your information. Our website uses Secure Sockets Layer (SSL) security standards, indicated by a lock icon in the browser’s address bar on secure pages. While we strive to protect your data during online transmission, complete security cannot be guaranteed. Once received, we ensure its secure management.

Your Rights

As a data subject, you have the following rights:

• Right to Be Informed: Receive clear information on how we use your data.
• Right of Access: Request access to your information.
• Right to Rectification: Correct inaccuracies in your data.
• Right to Erasure: Request deletion or removal of your data.
• Right to Restrict Processing: Limit further processing of your data.
• Right to Data Portability: Obtain your data in an accessible format.
• Right to Withdraw Consent: Revoke consent for data processing at any time.
• Right to Object: Object to specific processing types, including direct marketing.

Data Processing on Behalf of Clients

As a cloud hoster, Big Motive acts as a Data Processor when handling client data. When contracted, we support GDPR compliance by:

• Ensuring adequate data security measures
• Using sub-processors only with client consent
• Promptly reporting data breaches
• Assisting clients in fulfilling data subject rights
• Deleting or returning data at the contract’s conclusion, as requested

These practices are governed by each client contract, forming the basis of our Data Protection Agreements.

Changes to This Policy

This privacy policy may be updated at any time, with changes effective upon posting. Significant updates will be noted here to keep you informed of our data practices.

Contact Us

To access, correct, or delete personal information, file a complaint, or request further details, please contact:

Big Motive Limited
[Re: Privacy Compliance Officer]
64-66 Upper Church Lane, Belfast BT18 9HS, UK
Email: enquiries@bigmotive.com

If you are unsatisfied with our response, you may contact the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, UK
Phone: 0303 123 1113
Email: casework@ico.org.uk
Website: Information Commissioner’s Office